Alcohol Awareness Training FAQs
Find answers to Frequently Asked Question (FAQs) for online alcohol seller-server training courses. Troubleshoot issues, recover passwords, re-print certificate and more. We look forward to helping you.
- Course Related
My employer says I need to take the TIPS or ServSafe course. Do you offer this?
Your employer might ask you to take the TIPS, ServeSafe, or other alcohol safety course to get an insurance discount. Those names are simply course brand names.
Our Learn2Serve courses are the same thing as those brand names, so they are likely to be accepted by your employer’s insurance provider. Many insurance providers accept our course, but every state has different regulations - so please ask your employer.
Do I have to complete the training course all at one time?
No, you can login/logout of the course at anytime. Your position in the course will be saved and you will continue from where you last left off when you log in again.
If I purchase the course now, can I start it later?
Yes, after enrolling in the online course, you can begin whenever you are ready. You have six months from the date you purchase the training course to complete it.
Will I get a printable certificate upon completion?
Yes, a temporary printable certificate is immediately available upon completion of all courses provided.
Please login to your account using the username and password that you originally used to take the course. If you forgot your username and password, please call 1-877-881-2235 to have one of our service representatives look it up for you. Then choose “resume course in progress” and it will forward you to the end of the course. You will have an option to print your certificate here.
What if I lost my training certificate?
You can reprint your certificate from your account. Please log in and go to the "My Account" page. Next to the completed course will be a certificate icon. Click the icon and a new window will open with the steps to print additional copies.
If you require an official state certificate, you will need to go to the state agency website and request one.
Why is online training better than on-site training?
Two words: convenience and self-paced. Many workers are so busy or live in areas where classroom sessions are not practical. Online offers much greater convenience. The self-paced nature of online allows each student to spend more time on the topics they are not familiar with and move more quickly through those that they are. In a classroom, everyone marches through the same topics for the same amount of time. And yes - the online course is equivalent to an on-site classroom course.
My Certificate won't print. What should I do?
First make sure you have the latest version of Adobe Reader. You can download a free copy at http://get.adobe.com/reader/. Once you download it, follow the installation instructions. You should now be able to open and print certificates using Adobe Reader.
I forgot my username and password. What should I do?
If you have forgotten your password, go to www.oshatrainingu.com and click on the Student Login link. Then click the “Forgot password?” link below the student login. Then enter your email address. You should receive an email to your email address stating your password.
If you have forgotten your username and password, please contact student support at 1-877-881-2235.
Problem taking the course?
- Player is “stuck”?
- Error message on page?
- Page not displaying correctly?
All three of these issues can usually be fixed by clearing your cache or cookies. Here is a site we recommend http://www.wikihow.com/Clear-Your-Browser's-Cache you can also do an internet search for “clearing cache” as there are many online resources to assist you in accomplishing this.
I am having trouble logging into my course. What should I do?
Some of these difficulties are caused by the settings on your computers. The easiest way to solve them is to clear your “cookies”. Follow these steps: Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’. Then go to the middle of the Internet options box and click on ‘Delete Cookies’. It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course. If this does not work please contact customer support at 1-877-881-2235.
I answered the security question incorrectly and am locked out. What do I do?
Please contact customer support at 1-877-881-2235 so that we can assist you with this issue.
Do I need to use a PC? What if I have a Macintosh?
If you have a MAC you can still sign on to take any of our classes. Many of our customers have taken their courses on a MAC and had no problems whatsoever. However, be aware that our technical support team may be unable to assist you should you encounter technical difficulties. They do not have MACs and therefore may be unable to replicate any problem you may encounter. If you have a MAC, you will need the latest version of internet explorer as well as the latest version of the Macromedia Flash Player.
Do I need to have sound on my computer to take these classes?
While sound is another feature of our courses, it is not necessary for a customer to have sound in order to learn the course material or complete the course. All information played in audio is also displayed in text by the course player.
I signed up for the course a few days ago, but now I’m getting a “timed limited exceeded” error message. What do I do?
Some of our courses have time limits. For timed courses, the course instructions clearly explain that each state requires that the course and/or exam be completed within a set number of hours. If the course/exam is not completed within the aforementioned timeframe, the certification will be forfeited. If you register for a course and begin the course, but then log out before completing the timed course, you must repurchase the course. You will be required to start at the beginning of the course, regardless of which section you were on when you stopped the course.
What is the cost of the course and what methods of payment are accepted?
The cost of each course is located in the course catalog. You may pay using all major credit cards (Visa, MasterCard, Discover, American Express) and Telecheck.